111p999 Privacy Policy

01 Introduction

This Privacy Policy applies to all users of the 111p999 platform, accessible at 111p999.win. It covers the website, the Android app and the iOS Progressive Web App. When we refer to "111p999", "we", "us" or "our" in this document, we mean the operator of the 111p999 platform.

This policy explains what personal data we collect when you use 111p999, why we need it, how we store it, who we may share it with and what choices you have. We have written this in plain language so it is easy to understand – if anything is unclear, contact us through live chat and we will explain it properly.

This Privacy Policy should be read together with the 111p999 Terms and Conditions. By using the platform, you agree to both documents. The Terms and Conditions cover the rules of using the platform; this policy covers how your personal information is handled.

02 Data We Collect

We collect personal data in two main ways: information you give us directly, and information that is collected automatically when you use the platform.

Information you provide directly:

• Full name, date of birth and residential address provided during registration.
• Contact details including phone number and email address.
• Identity documents submitted during verification (such as CNIC or passport copy).
• Payment method details used for PKR deposits and withdrawals, including JazzCash wallet numbers, Easypaisa account details, Raast IDs and bank account information.
• Any information you submit when contacting support through live chat.

Information collected automatically:

• IP address and approximate location derived from it.
• Device type, operating system and browser information.
• Pages visited, time spent on the platform and features used.
• Betting and gaming activity, including bet history, stake amounts and game sessions.
• Session timestamps and login history.
• Cookie data as described in Section 5.

03 Why We Collect Your Data

We only collect personal data that we genuinely need to operate the 111p999 platform and provide you with a good experience. The specific purposes are as follows:

• Account management: To create and manage your registered account, verify your identity and maintain your account security.
• Processing transactions: To handle PKR deposits and withdrawals through JazzCash, Easypaisa, Raast and Bank Transfer correctly and efficiently.
• Platform operation: To provide access to sports betting markets, live casino games, the game lobby and other platform features.
• Fraud prevention: To detect and prevent fraudulent activity, bonus abuse, money laundering and other misuse of the platform.
• Age verification: To confirm that all registered players are 18 years of age or older before they can deposit or play.
• Customer support: To respond to your queries, complaints and requests through the live chat support system.
• Responsible gaming: To monitor activity patterns that may suggest problem gambling and to apply responsible gaming tools at your request or where required.
• Platform improvement: To analyse how the platform is used so we can identify bugs, improve features and develop a better experience for Pakistani players.
• Communications: To send you account-related notifications and, where you have opted in, promotional offers tied to events like PSL, T20 matches and other cricket tournaments.

We do not collect data for purposes beyond those listed above, and we do not use your data to build advertising profiles or share it with marketing companies.

04 Payment Data and PKR Transactions

When you make a deposit or request a withdrawal in PKR, you provide payment details to 111p999. The way this data is handled depends on the method you use.

• JazzCash and Easypaisa: Mobile wallet transactions are processed through the respective payment provider's secure API. 111p999 receives a transaction reference and confirmation status but does not store your full mobile wallet PIN or password.
• Raast: Raast transfers are processed through your bank's Raast-enabled interface. 111p999 stores your Raast ID for the purpose of processing future withdrawals to the same account.
• Bank Transfer: Bank account details provided for withdrawal purposes are stored securely and used only to process your withdrawal requests.

All payment data is encrypted in transit using TLS. 111p999 does not store full card numbers, CVVs or mobile wallet PINs. Payment data is retained only for as long as necessary to process transactions and meet record-keeping obligations.

05 Cookies and Tracking

111p999 uses cookies – small text files stored in your browser – to make the platform work properly and to improve your experience. We use three types of cookies:

• Essential cookies: These are required for the platform to function. They keep you logged in during your session, remember your language preference and maintain your session state while you are betting or playing. You cannot opt out of essential cookies while using the platform.
• Analytics cookies: These help us understand how players use 111p999 – which pages are visited most, where players drop off and which features are used. This data is aggregated and does not identify you personally.
• Preference cookies: These remember your settings and preferences between sessions, such as your preferred sports category or display settings in the game lobby.

111p999 does not use advertising cookies or share cookie data with ad networks. You can clear cookies from your browser at any time through your browser settings, though doing so will log you out and reset your preferences.

06 Data Sharing

111p999 does not sell your personal data. We share data only in the following limited circumstances and only to the extent necessary:

• Payment processors: We share the minimum data required with JazzCash, Easypaisa, Raast and bank transfer providers to process your deposits and withdrawals.
• Identity verification providers: When you submit verification documents, these may be checked through a third-party identity verification service. That provider processes your documents according to their own privacy policy and returns a pass/fail result to 111p999.
• Fraud prevention services: We may share technical data such as IP address and device fingerprint with fraud detection services to identify and prevent account misuse.
• Game providers: Third-party game studios whose games appear in the 111p999 game lobby may receive your player ID and game session data to operate the game. They do not receive your full identity or payment details.
• Legal obligations: If required by applicable law or a valid legal process, 111p999 may disclose account information to relevant authorities. We will only do so where legally compelled and will inform you where permitted by law.

All third parties with whom we share data are required to handle it securely and use it only for the purpose for which it was shared. We do not transfer your data internationally beyond what is required to operate the above services.

07 Data Retention

We keep your personal data for as long as your account is active and for a reasonable period afterwards as required for record-keeping, fraud prevention and dispute resolution. The general retention periods are as follows:

• Account data: Retained for the duration of your account and for up to five years after account closure.
• Transaction records: Deposit and withdrawal records are kept for up to five years from the date of each transaction.
• Identity documents: Verification documents are retained for up to five years after account closure.
• Support communications: Live chat transcripts are retained for up to two years.
• Analytics data: Aggregated, anonymised analytics data may be retained indefinitely as it cannot be used to identify you.

When data is no longer needed and the retention period has expired, it is securely deleted or anonymised. If you request account deletion, we will action that request within 30 days, subject to any legal obligations that require us to retain specific records.

08 Your Rights

As a registered player on 111p999, you have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you at any time.
• Correction: If any information we hold is inaccurate or incomplete, you can ask us to correct it.
• Deletion: You can request that we delete your personal data. We will action this request where we are not legally required to retain the data.
• Restriction: You can ask us to restrict processing of your data in certain circumstances, for example while a dispute is being resolved.
• Portability: You can request your data in a structured, machine-readable format so you can transfer it to another service if you choose.
• Objection: You can object to our use of your data for analytics or communications purposes.

To exercise any of these rights, contact 111p999 support through the live chat on the platform. We will respond to all data requests within 30 days. In some cases, we may need to verify your identity before actioning a request.

09 Children and Minors

111p999 is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you believe that a minor has registered an account on 111p999, please contact us immediately through live chat so we can investigate and take appropriate action.

Where we discover that an account has been registered by a person under 18, we will suspend the account, delete the associated personal data and return any deposits in accordance with our Terms and Conditions.

10 Security Measures

111p999 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss or misuse.

• TLS encryption: All data transmitted between your browser or app and our servers is encrypted using Transport Layer Security (TLS).
• Password hashing: Account passwords are stored as one-way cryptographic hashes. Even 111p999 staff cannot read your password.
• Access controls: Access to personal data within 111p999's internal systems is restricted to staff who genuinely need it to perform their job. Access is logged and audited.
• Two-factor authentication: We recommend enabling two-factor authentication on your account for an extra layer of security when logging in.
• Fraud monitoring: Automated fraud detection systems monitor account activity continuously for unusual patterns that may indicate account compromise.

While we take all reasonable precautions, no online platform can guarantee absolute security. You are also responsible for keeping your account login credentials private. If you suspect unauthorised access to your account, contact 111p999 support through live chat immediately.

11 Communications and Marketing

111p999 will send you transactional communications that are necessary for operating your account. These include deposit and withdrawal confirmations, security alerts, account verification requests and important policy updates. You cannot opt out of these communications while your account is active, as they are essential for account management.

With your consent, 111p999 may also send you promotional communications about bonuses, new platform features, cricket and PSL betting offers and other relevant promotions. You can opt in or out of promotional communications at any time through your account settings or by requesting it through live chat support.

• We do not send spam. Promotional communications are only sent to players who have opted in.
• Promotional emails will always include a clear opt-out option.
• We do not share your email address or phone number with third-party marketing companies.

12 Changes to This Policy

111p999 may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page. For significant changes that materially affect how we use your data, we will make reasonable efforts to notify active players through the platform or via the registered contact details on your account.

We encourage you to check this page periodically so you stay informed about how 111p999 handles your personal data. Your continued use of the platform after any changes to this policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you should stop using the platform and contact support to close your account.

13 Contact and Data Requests

For any questions about this Privacy Policy, to exercise your data rights, or to raise a concern about how your personal information has been handled, please contact 111p999 through the live chat support available 24/7 directly on the platform.

You can also reach us by email for non-urgent privacy enquiries. Our support team will acknowledge your request within two working days and aim to resolve it fully within 30 days.